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"I have a Marin Rift Zone 2 that developed a crack in the swing arm/ chain stay of the bike. I contacted John who helped with getting in a new rear triangle from Marin. Even though I didn't buy the bike from Get In Gear Bicycles John was more than happy to help even with the heavy work load because of Covid-19. Through the process I also talked to the head tech at Marin; Steve Gravenites AKA Chewy about refining the design of the bike so it doesn't happen again. It's great to see bike brands listen to their customers and even better to have great bike shops around!"
Zachary H (Tuesday, May 26, 20)
"This place is outstanding, there needs to be a 10-star rating for Get In Gear Bicycles. John made sure I got fit on the right bike, swapped headsets as I test rode it in the parking lot and got it perfect. If you are looking for a local professional that cares about his craft and does things right this the bike shop for you."
John B (Sunday, May 17, 20)
"I cannot say enough good things. John took care of me and my 20 year Haro mtn bikes. He did what was necessary to make them safe for my foreign exchange student and me to ride. I hadn’t ridden either of them for probably 5-8 years and they are working flawlessly. On top of the the great customer service, John went above and beyond to get parts for my older rides and kept me pretty close to my budget while replacing the “ gotta have’em” parts. Thanks so much. I appreciate your hard work and professionalism as well as your diligence in staying on budget!"
Joel B (Tuesday, March 31, 20)
"Great bikes at fair prices. Excellent service."
Rod B (Saturday, February 29, 20)
"Agree with others, five stars not enough, this place is great! The owner is great! We got our Scout a new bike here and he loves it!"
Ken S (Wednesday, July 31, 19)
"5 stars doesn't do this place enough justice. I'll start with John (the owner), he gave me some of the best customer service I have ever had. He went out of his way on multiple occasions to make sure my bike buying experience completely painless. He walked me through suspension setup, weighed it, recommended tire pressure and answered all my other questions. The atmosphere was great, he made me feel at home. You can tell when you walk in, it's a rider-owned shop. If you are in the market for a bike, make sure you take your business to Get In Gear Bicycles!"
Robert (Saturday, March 30, 19)
"I Recently moved to the region and dusted off my old bike which has been thru numerous Midwest trails and teenage abuse. John listened to exactly what I wanted and provided the best customer service around. No upsell and tremendous knowledge. I will be sure to spread the word as I couldn’t have asked for anything better. Two new tires and a tune up and it’s as good as new. Thank you John!"
John (Friday, January 26, 18)
"Glad to find John over @ Get In Gear, a true MTB shop for MTBers. Top notch wrenching and very cool people"
Courtney Sparks (Monday, April 10, 17)
"I met John at get in gear a few years ago through a mutual friend and decided to go with him to get a new Transition Scout a few months ago. Not only was he very helpful throughout the entire process of picking a bike, getting it built and out the door, but since he has made sure that it has been dialed in to ride great. I will be going back for years to come."
Ben Hebert (Tuesday, October 18, 16)
"Outstanding service, info, bikes and beer. My bike goes nowhere else"
Alex Mauldin (Monday, October 17, 16)
"My 10yr.son's mountain bike was a little under a year old and we all know that boys will be boys, so the abuse was substantial. There were a number of issues from a bent wheel, loose grips, failing brakes, all the way to gear adjustments needed. John worked his magic and the bike rides better than it did fresh out the box! My kid was back to tearing up our Harrisburg neighborhood in no time, thanks to John. Do yourself a favor and stop your online searching and bring your bike/s to Big John!!!"
James Morgan (Friday, February 12 16 07:30 am EST)
"Suffer from cramps? I "did" in a very intense way! I'm talking very,very painful way. That's until a friend told me John at Get in Gear can hook me up with a drink mix called "Scratch Lab", now my cramps are almost 100% gone! Scratch Lap is very light on the stomach and I'm telling you it works!! Thanks Yeti Guy"
Tracy (Saturday, December 19 15 11:52 pm EST)
"Fantastic service!!! John's knowledge, skills and recommendations were well proven in the experience I had getting my mountain bike repaired. Bike is now so smooth and fast I feel like I need steeper grades for the same work out -What Fun! Thanks John!"
Dave Reynolds (Tuesday, November 10 15 10:25 am EST)
"Very professional and fast service! I had not used my bike in 6 years and it was in desperate need of a tune-up..now it works better than the day I bought it. I highly recommend Get In Gear! "
Cory (Saturday, October 10 15 12:07 pm EDT)
"Get in Get Bicycles is the best bike shop in the Charlotte area period! I have been to most of the bike shops in Charlotte over the past 30 years. So I know what good and bad customer service is. John knows what he is doing and calls before repairs like he said he would and called when he was finished with the repairs. They are very friendly and will order what you need if they don't have it. Whether you have a road, mountain or kids bike. They have you covered! Keep up the great work!"
"If I liked only bikes, 4 stars; only beer, 4 stars; I like bikes and beer, 5 stars."
"Great folks, great service!"
"AWESOME! Great service and a terrific bike shop. The owner has a true passion for biking and it shows the second you walk in the door. There's a small bar in the shop too with beer on draft. Bikes + knowledge + beer = heaven."
"Thanks for all of your help and fantastic work restoring my vintage bicycles!"
"Great staff and customer service. Just small town honest and hardworking crew at Get In Gear."
"Owner told me he is a factory trained tech for Fox so I had my Fox forks serviced. Dropped the bike off on Tuesday and was called to pick it up the next day! Forks work great bike rides totally different and couldn't be happier!! - Thank You"
"Thanks for the hospitality and advice this afternoon!"
"Thanks for the tune up! It's nice to have all my gears back."
"Enjoyed finding your shop Saturday, glad to find a shop so close. When you get gluten-free beer, I will definitely join!"
"Thank you John for helping Mike Gladden with my fabulous birthday present. Low how my bike rides:)))"
"Great new bike shop. Fast, affordable and friendly service!"
Michelle Jones Braxton
"Quick but detailed inspection of one of our bikes after a major trail "accident". Got our guy up & running in no time, thanks to the awesome work by John & the crew at Get In Gear Bicycles....can't wait to see you all go full tilt! Dreamin' of that FOES F275 you have, might need to pester Santa early this year.."
"I had my GTR road bike tuned up by Get in Gear Bicycles in August 2012. I had never had a tune up since I bought the bike several years earlier. The guys were very professional and had the work completed on my bike within 48 hours. I used the bike in the Lake Norman Triathlon that month and the bike felt much smoother and faster. I even took 10 minutes off my total race time!! Thanks Get in Gear!!!!"